A hands-on troubleshooter transitioning a decade of operational problem-solving and customer care into Managed IT. Whether isolating physical PC hardware faults down to the motherboard or building lightweight Python utilities to automate workflows, I focus on two things: keeping systems reliable and making sure end-users feel supported and understood in plain English.
# What I Bring to the Desk
- ✓ Hardware Diagnostics & Assembly: Custom PC building, component testing (CPU, RAM, GPU, storage), and clean OS deployment.
- ✓ Front-Line Triage & De-escalation: Tier 1 telephony experience, calm customer guidance, and accurate ticket note logging.
- ✓ Operational Safety & SOP Discipline: Strict adherence to checklists (Amazon TDR certified) applied to enterprise IT uptime.
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✓
Practical Automation: Building working Python tools with secure credential handling (
.env).
# Certifications & Upskilling
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⚡
Google Cybersecurity Professional Certificate
In Progress • Network Defense, SIEM Triage, Python Defense
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🎯
CompTIA Security+ (SY0-701)
Target Benchmark • Security Operations & Compliance
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✓
Accelerate Your Job Search with AI
Google / Coursera • Completed
Applied Projects & Tools
Working code solving real problemsWorkstation Resource Monitor
PythonA lightweight diagnostic tool tracking real-time hardware metrics (CPU, RAM, Disk I/O) to identify system bottlenecks and benchmark machine stability.
Regional IT Market Pipeline
API / Python
Automated pipeline querying and parsing regional IT job postings. Implements strict .env secret management and error-handling routines.
EVE Live Pipeline & Optimizer
OAuth2 / APIAuthenticated pipeline connecting securely to live gaming APIs to fetch real-time market books, calculate tax reductions, and model optimal throughput.